Another decision made with AI

Step 1 of 5

Write down what happened

Do this while you still remember the details. Fill in what you know and leave the rest empty. None of this leaves your browser.

Step 2 of 5

Gather your documents

Gather in one place, on paper or in one folder on your phone:

• the whole decision or message, including the last page and the instruction on appeal, if there is one;
• your application, order or report and the confirmation that you submitted it;
• the contract, policy, terms or rules of the service. Note the date of the version;
• correspondence with customer service: emails, chat, notes from phone calls with date and time;
• screenshots of messages about a refusal, a block or an assessment;
• evidence that the data in your application was true and complete.

Make copies. Keep the originals for yourself.

Step 3 of 5

Check the deadlines

Check whether the letters you received or the terms say what you can do and how soon. Note every date in your calendar. This step matters, because being late can close the way to appeal. Do not wait for our reply.

Step 4 of 5

Ask about the role of the system

You can ask whether an automated system was used and what it did. Below is a ready draft of the letter. It fills itself in from what you typed in step 1.

Step 5 of 5

Write to us

If your situation fits none of the descriptions, this is a good place to write to us. A few sentences are enough. The foundation studies how AI systems treat people, and your story can help us understand the problem, even if today we cannot take on your case.

Your mail program will open with the draft. You will see it before it is sent. You can change or delete it.